Policies and Booking
Booking & Deposits
A NON REFUNDABLE deposit amount of 50% of all orders totaling $150 or more, including shipping and fees, is required to book a date. The deposit paid secures the date requested and no other date. If a change of date is needed, there may be a rebooking fee, which MUST be paid in order to secure the new date.
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The remaining balance of your order is due 2 weeks prior to your shipping date and/or pick up date. You are responsible for paying your balance on or before the due date given and not a day later (unless other arrangements have been made and is placed in writing). Once the invoice has been sent, a reminder WILL NOT be sent to remind you of your payment. Please be mindful that your order WILL NOT be fulfilled if the balance is NOT PAID! Also, there will be a late fee ($15) applied if the payment is not received on time.
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Any orders less than $150 will require the payment be made in full, including shipping and fees, to secure the date. The total payment made secures the date requested only and no other date. If a change of date is needed, there maybe a rebooking fee that MUST be paid in order to secure the new date.
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Delivery is NOT included in any order. This means if there are any requests to meet at an address, other than the one provided for pick up, there will be a delivery fee. Our current mileage rate $0.58 per mile, to and from the destination. The delivery fee MUST be paid upfront. We may, or may not, be able to accommodate any last minute request for delivery.
If you choose the option to pick up your item(s), we WILL NOT be held accountable for any damages. There will be a waiver signed stating that the item(s) were in perfect condition at the time of pick up. The time slot selected for pick up will be the time given.
Refunds/Cancellations
In order to qualify for a refund, the balance must be paid in full. There will be a refund, of 40%, of the balance (minus the deposit), ONLY if canceled within 10 days of the shipping and/or pick up date.
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Your order WILL BE canceled, and there WILL NOT be a refund issued if the final balance has not been paid, along with any fees, by the 4th day following the due date.
If given the option to be creative and the outcome is not to your liking, there will be NO REFUND issued.
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We pride ourselves in using the freshest and highest quality of ingredients. Taste is subjective and we CANNOT accept the return of any products or issue a refund due to taste dissatisfaction. If you would like to sample before you book, we do offer sample tastings for a fee.
Policy
The price quoted is only good for 36 hours as prices are always subject to change.
Pricing is subject to change based on the market. Deposits serve as your price protection.
If you have booked a date and a promotion arises, the promotional price WILL NOT apply to previous booked orders.
Tae’s Treats and Pastry Sweets, LLC reserves the right to take photographs of all items and use them for advertising purposes.
Our products may contain or come into contact with milk or dairy products, wheat, nuts, soy, and other allergens. It is to your obligation to inform your guests of these products and hold us unaccountable for any allergic reactions.
All items are prepared in a private home